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Recent Reviews from Mountain States Toyota

I was in need of a new car and saw they had advertised a used 4runner so I called in and made sure they still had the car. It was a stock photo online and they had just received the car as a trade. When I got there the 4runner ended up being covered in hail damage. I was bummed and wish I had been notified over the phone, but I doubt the junior sales associate that took my call even knew. So - ask a lot of questions if you call in and there are no photos of the used car you are looking for. That being said, I knew I would go through Mountain States anyway because they have a good reputation and no haggle pricing is the best if you can't buy a car cash from someone directly. Understandably bummed out because of the condition of the 4runner, I decided to look at the other used cars on the lot. I got to see a few that has just been taken in as trades, so if you really need a good used car go into the store because I imagine some of these trades sell so fast they don't make it to the website. One of the other 4runners I looked at has a big broken part on the frame of the undercarriage and if I didn't look under the car I don't think we would have noticed. Anyway, I was teamed up with Nick Kramer, and he took me out in a few cars, answered my questions directly and I appreciated his attitude of just wanting me to be happy with my purchase. I had even decided to look at one more car after almost purchasing another vehicle, and I ended up buying the one I saw last! So he was very patient. There was a small problem, the car had 2 very different treaded tires and it was 4wd so you should have the same tread on all 4 tires. I had to ask for the tires to be replaced, which was done without hesitation, however we hadn't noticed and looked at the tread I would have been sold the car with 2 different tires front and rear. This is the one thing I had pause about throughout my whole experience. I really trust everyone over here, but I don't think the service center should have put this vehicle I purchased in the lot with 2 different tire treads. Overall a great experience as far as used car buying goes, but as always, be informed about your purchase. Or bring someone with you you trust. I don't think Mountain States is out to get you, but mistakes can happen so do you best to be an informed used car buyer. I recommend mountain states from anyone needing to buy a new/used car far a dealer.

andrew carmer Aug 31, 2018

I worked with Sawyer to replace our totaled 2012 4Runner. I had contacted dealerships all across the front range looking for certain things in my next vehicle and worked with Sawyer at Mtn States Toyota. He was personable, friendly, seemed to care about our situation, remembered not only my name but my wife and son's name. We talked about 1 car, a Limited that was just more than I wanted to pay so we ended up not doing the deal. Before I left I told him I appreciated his help and although it seemed like we weren't going to do the deal, that he knew what I was looking for and if he could find it I would prefer to stop looking and buy the car from him. We left and I kept looking and had plans to go test drive 3 different 4Runners from a dealership in Boulder on Saturday. I didn't hear from him until a couple days later when he called me and told me that he found a 2014 4Runner Limited that had just come into the inventory, was at a decent price but was not even on the lot yet from another dealership down in the Springs. He kept me posted and was finally able to test drive it once it had past inspection. The vehicle was in pretty good shape although it had a couple of awful intentional scratches, was a beautiful 4Runner. I was supposed to go up to Boulder to test drive the other 4Runners but told Sawyer if he could do a little better on the price I would buy it from him that night. He talked to his Sales Manager on Friday and we came together on a price. We started the paperwork Friday night and ended up finishing on Saturday afternoon after he arranged to have the certification finished, the car detailed and even filled the tank with gas (I don't think I have ever bought a used car that wasn't almost completely out of gas...) and then walked me through pairing my iPhone with the in-car system. Sawyer was great all around--he was friendly, knowledgeable, listened, followed up but never pushed too hard and went to bat for me to make the deal happen. I was fully prepared to go to the other dealership to see what they could do, but Sawyer saved the sale. He gets my highest recommendation.

DougNassif Jan 22, 2018

Hello, My name is William and I had an excellent Shopping experience with your family at Mountain States. I bought a black on black 4Runner SR5 with black TRD rims. I started off by contacting about 20 dealerships in the Arizona area. I had a few prospects but we weren't getting exactly what we wanted. They kept throwing extras in we didn't need like tint and alarms that were overpriced. Then a friend recommended we check the Denver area. Your dealership was the first I contacted and then went to a few others but ultimately came back because of Christin Natho. She answered all my questions and my multiple callbacks. Never got tired or an attitude. Extremely pleasant the whole time. I had the pleasure of working with Emily Caldwell next. She was amazing. She answered more questions and accepted even more callbacks and emails. It's because Christen and Emily were straight forward with me and professional that we decided to move forward with the purchase. It also helped that you had the best price and did not push extras on us. We (my wife and I) had specifics we were looking for and your dealership provided them. We had been talking about a new vehicle for about a year and did multiple test drives and crunched plenty of numbers. Once we decided on the purchase we were handed off to Jesse Reska. He answered a plethora of questions even up to the moment of me writing this a week+ after the purchase. He helped us tremendously, figuring out how we could do this because we couldn't be there to see it pick up or purchase personally. We were a little apprehensive about going about it this way but we had to. We moved across country for new careers and new life. Our cars are old. We new if we went with Toyota we would get our money's worth again. You have an amazing team there and wanted to say thank you for all the hard work and sweat your team did for us to make sure my family got what it needed. When it comes time to replace my wife's car we will be in contact again. This was our first brand new car and though it was a trying experience overall, your team helped ease that burden. I can't say enough but alas thank you from William and Kandus from Wyoming!

Willard Aug 17, 2017

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